Frequently Asked Questions

Does your clinic only see BSU athletes and students?
No. Although we do help take care of the BSU teams, we see a wide range of patients. We also treat athletes from regional high schools and colleges, along with professional and Olympic athletes. However, most of our patients are individuals from the surrounding region who are involved with recreational and/or fitness activities.
What is the difference between your sports medicine physician and the sports medicine orthopedic surgeons?
Both are well trained in musculoskeletal medicine. Sports medicine physicians specialize in the non-operative treatment of musculoskeletal sports conditions. Sports medicine orthopedic surgeons are additionally trained in the operative care of these conditions.
Do orthopedic surgeons just do surgery?
Depending on the problem, the majority of injuries can often be successfully treated with a rehabilitation program. Some injuries require more formal physical therapy, while some do go onto surgical intervention. Surgery, however, is always the last resort. We are proud of our conservative treatment protocol and low patient-to-surgery ratio.
If I am injured, how long will it take to get an appointment?
We reserve some time each day to deal with emergencies. Our philosophy is to return an individual to their sport or activity as soon as is safely possible. Most appointments are available within 24-48 hours, even if they are not true emergencies.
Do I need a referral to see a physician in your office?
It depends on your insurance company. Usually not, but some policies may require a referral. Also, some benefit plans may not require a referral, but they may require preauthorization and/or precertification for certain types of medical care. For specific questions about these issues, contact your employer, benefits administrator, or insurance company.
Do I need a referral for physical therapy?
No, however, some insurance companies will not pay for your visit without a referral or prescription. For specific questions, contact your employer, benefits administrator, or insurance company.
If a physician at ISMI is treating me, and I need physical therapy, am I required to go to ISMI for physical therapy?
Certainly not. We always try to find a therapy clinic that is most convenient for you. We have close relationships with several physical therapy clinics in the area that we can refer you to.
Your office is located at the BSU stadium. Where can I park?
There is a designated section marked for ISMI patients. It is located directly in front of our office on the southeast corner of the BSU stadium. When you come into the office, we ask that you sign in your car information. If a university activity is going on at the time of your appointment, please tell the parking attendant that you have an appointment with us and they will let you through.
Why do you ask for payment at the time of service?
Insurance companies require us to collect payments at the time of service.
What payment methods do you accept?
We accept cash, personal checks, debit cards, and credit cards including Visa, MasterCard, and Discover.
Do you offer payment plans?
Yes, we would be happy to discuss a payment plan that will work for both of us.
What insurance plans do you accept?
We accept most insurance plans however each plan is unique and we encourage you to check with your insurance company to check your individual coverage prior to your visit.
Do you have a wheelchair to help me get in and out of my car?
Yes